No, You Don’t Understand

An estimated 1.3 billion people, or approximately 16% of the global population (1 in 6), experience significant disability. This number is increasing due to population aging, the rise of chronic health conditions, and environmental factors. The vast majority (about 80%) of disabled persons live in developing countries. The result is what comes up when I did a search on Google. It is a WHO statistic. So, on behalf of over one billion people, most of whom are not in a developed nation, I’m going to gripe.
I’ve said it before: disability is non-discriminatory. Or, put another way, it just doesn’t care who you are. Disability gets you when you’re born, and it can be a part of what takes you out when you die. It is the big uncertainty in life. We can be any skin color, faith, gender, or age. Disability doesn’t care. It just plows through our lives. And most disability shows up in places where the developed world won’t ever visit.
We turn the disabled into some type of false hero. All a disabled person is doing is surviving the way they must. We are not heroes of any sort, and to put such a person on a pedestal may serve your ignorant needs: it isn’t helpful to the community. Rant over.
So, let me tell you about my day in the developed world.
I owe some things I can’t do to the fact that charitable souls have compassion and enable me to do them. This time it began on a Friday and escalated to this last Sunday while trying to pay bills. I was on the bank app, and all of a sudden, the thing went bonkers and told me I had to reactivate the app! It gets crazier, so, buckle up people, this is a wild ride.
Monday rolls around, and I try to do the thing that no almost blind person with only ten percent of her vision should try to do. I call the bank and wind up with a twit who keeps telling me she understands. NO, she doesn’t, and the fact that she keeps telling me the she does understand only proves that she doesn’t get my situation at all. Finally, she tells me that I need to go to a service point. The nearest service point is a good 20-minute drive, and more by bus. Now, I’m wanting to rip her ignorant thoughts to shreds. In frustration, I hang up. I finally go to my neighbour’s. He says he’ll help and asks me if I’m sure I want to allow him to have this data. OK, NO, I don’t want anyone in my data, BUT do I really have a choice? NO. I get things put right with the app. All is well. BUT NO, it isn’t. Now I need to get my business account back. This one is easier because there is no scanning involved. I can do this!
After I don’t know how many attempts to get it done, I call the bank, again, and get sent over to the business division of support. I wind up with someone who answers the phone happily. I explain my problem and my visual situation. She listens, and she gets it. OK, so we’ll do this slow. She can see from her end what is going on with things. After a couple of attempts we’re both puzzled by the lack of success. Then she asks if I’m on the business tab. WHAT? I didn’t see that. Am I the only person who doesn’t see that tab? No, I’m not. OK, so now I’m on the right tab, and it still doesn’t work. I’m not an idiot; I can do this. She’s stymied. I’m not knowing what to think, and then she says OK, this is a hail Mary pass, here it goes. What if, when you were on the app on Sunday, somehow the app went and updated itself, and you got told to reactivate? Go to the App store and see if you are told to upgrade the bank app.
So, off I go! Holy Moly, it is telling me to upgrade! So, I do the upgrade. I do the data again; I wait, and then, spontaneously, and without thought, I sing what I always sing when something like this happens: “HOLY MOLY, she threw the pass, Mary caught it, and it worked.”
Now, what I haven’t told you about this call is that the two of us are having a delightful conversation. We’re laughing, and trying to fix the crazy, and it took almost an hour. Now, she’s reporting this strange thing to the powers up the line. I.T. is gonna muse over this one.
She never said that she understood. She became a conduit for accessibility. We worked to get it fixed.
The sun is shining, and it is warming outside. The country is happy the sun has arrived. Spring is springing, and I can go out without a heavy jacket.
I pause, and once again, I give thanks: a thank you, because there are compassionate souls out there who will care enough to get that I’m not any type of a hero. I’m just trying to live my life, and to get things done. I just have extra hoops to jump through.
So, let’s talk about hoops. The hoops that could be made easier and that would give many of the disabled a fair shake at an easier existence.
Since I’ve lived here, I’ve heard countless references to the ADA, or Americans with Disability Act. Banks, public buildings, and all government sites must be accessible to everyone. So, ramps for wheelchairs and PIN machines, and web sites must be usable to everyone. Grocery stores and other commercial outlets do not have to comply. Somehow, the ADA is seen as the solution in countries that aren’t the US. I still had to deal with things that were not safely accessible to me if I wanted to go grocery shopping. Now, I do this online.
While the ADA allowed for equal Education for all through the IEP, or Individual Education Plan, for K–12 in the school system, it is not a guarantee that the plans will be put in place or meet all a child’s needs. The ADA is a great piece of legislation. The IEP, on the other hand, can’t guarantee that students, their parents, or education staff can create all resources needed. An example of this is that the IEP pigeonholes the person: for instance, a child that is both learning disabled and academically a high achiever. The school may not provide the proper resources for both situations. Where would the schools have put Einstein? During his living years Einstein spoke of having problems with reading and getting the right words out. It is thought that he may have been dyslexic. There are other processing disorders that could explain his spoken-of communication issues. I have friends who had to fight for children in this exact situation.
I’ve witnessed as clients with children in this category struggle to make it work for their kids. The truth is that income level can determine options. Parents who can afford private education where class sizes are smaller have children who can, in most situations, obtain the resources they need to thrive in an education setting. HOWEVER, having said that, even income may not enable children to have what they need. I’m saddened that this also happens.
The fact is that most public education is geared towards the traditional teaching process. I would have done better if I could have not only seen it and heard it: I wanted to touch it. What if the learner needs to include touch in their process? Chances are, that isn’t going to be a possibility.
As I write this, I struggle with the fact that, for some people, I’m writing about things that can’t be, and I’m writing about things that are so far beyond the developing world. Then, as I pause, I remember a TED talk about a wise educator who modelled the world for his class, and the kids had to come up with solutions to the world’s problems. As the school year came to an end, there were still unresolved issues. He though the kids would fail at it—just like adults are failing to do the right things. Then, as the clock wound down, the children came together, and through compromise and imagination, the world in that classroom resolved it all. They wiped out poverty. Maybe we should be asking our children! I think they may understand.























